Jill Berrick, Jonathan Dickens, Tarja Pösö & Marit Skivenes (2016)
Human Service Organizations: Management, Leadership & Governance.
This paper examines perceptions of time and institutional support for decision making and staff confidence in the ultimate decisions made—examining differences and similarities between and within the service-oriented Nordic countries (represented by Norway and Finland) and the risk-oriented Anglo-American countries (represented by England and California). The study identifies a high degree of work pressure across all the countries, lines of predominantly vertical institutional support and relatively high confidence in decisions. Finland stands out with higher perceived work pressure and with a horizontal support line, whereas England stands out with workers having a lower degree of confidence in their own and others’ decisions.